Louisville Gas and Electric Company, Kentucky Utilities Company and Old Dominion Power have announced measures to assist residential customers who may be facing financial difficulties in the near-term due to impacts from COVID-19.
The utilities, until May 1, will suspend disconnects for residential customers who may have difficulty paying their bill and waive new late fees incurred during this time.
“While we’ve historically taken similar measures during extreme weather conditions, we are in unprecedented times with this virus and we want to ensure that our residential customers, who may need some extra time to make payments, have the additional grace period,” said Eileen Saunders, Vice President-Customer Services. “We are committed to working with our customers who may be having difficulty paying their energy bills and connecting them with available resources that can further assist them.”
Multiple payment options are available including online, by phone or mail and will work with customers to establish arrangements and connect them with available resources to help. In addition, each customer is encouraged to pay as much as possible even if unable to pay the entire account balance.
For other customer service-related needs, customers can perform many functions through the website lgeku.com or automated voice system.