LCRH receives one-star rating on Medicare and Medicaid Services report

LCRH CEO Robert Parker

The Lake Cumberland Regional Hospital (LCRH) was one of six hospitals to receive a one-star rating in the most recent report released by the Centers of Medicare and Medicaid Services.

A one-star rating is the minimum score in the report. The scoring criteria goes up to a five-star rating. Only one hospital within the state of Kentucky received a five-star: Saint Joseph Martin in Floyd County.

The Somerset hospital joins the University of Kentucky, University of Louisville, Highlands Regional Medical Center in Prestonburg, Pikeville Medical Center and the Medical Center at Bowling Green in receiving a single star.

Among other hospitals in the region, Baptist Health in Corbin received two stars. Saint Joseph London and Rockcastle Regional Hospital each received four stars.

When asked to comment on the report, LCRH CEO Robert Parker gave this statement:

"At Lake Cumberland Regional Hospital we are passionately and wholly focused on the day-to-day care and safety of our patients and their families. Some of the data points used to assign recently released scores date back several years, and we want our community to know where we are today. We own and acknowledge that the current quality metrics tell a story of where we've been, but those metrics don't paint a complete picture of where we are currently and where we are going.

We want to assure the community that the hardworking people at this hospital are applying the latest evidence-based protocols each and every day to improve the quality of our care, and assure the safety of our patients.

Every single morning we discuss the prior 12-24 hours and what we can do to mitigate risk and patient harms; we perform a daily 'Gemba walk' throughout the facility (Gemba is the Japanese term for 'the real place' and these walks are an opportunity for our quality improvement staff and leadership to round on patients, areas of concern, and apply problem solving tactics in real time); and our staff has been tasked to 'chase zero,' an initiative that strives to eliminate events (also called 'harms') that negatively impact patients and to cultivate safer, more effective care. Just last week we congratulated five of our departments, including the Adult Behavioral Health Unit, Cardiovascular Unit, Nursery, Pediatrics, and Post-Partum, for achieving 'zero harms' for the month of April.

We are driving transparency at every level in pursuit of unsurpassed quality and service. Therefore, I would encourage the community to talk with our team, our board members, and our physicians about our recent improvements, and take a closer look at what is happening here at our hospital. We are all excited about the future of Lake Cumberland, as we care for our friends and neighbors, and strive to make our community healthier."

Within the rating report, LCRH is listed as being the same as the national average in the areas of Effectiveness of Care and Timeliness of Care, but below the national average in areas like Safety of Care, Readmission, Patient Experience and Efficient use of Medical Imaging.

LCRH rated "no different than the national rate" in categories for serious complications or deaths among patients with serious treatable complications after surgery.

Likewise, the hospital was "no different than the national rate" in the death rates of patients with COPD, pneumonia or stroke, but rated "worse than the national rate" in death rate for heart failure patients.

The full report for all hospitals can be found at: https://www.medicare.gov/hospitalcompare/search.html. Users can search by state or hospital name to find individual reports.

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